Welcome to Blue Waters Housing CIC! This guide outlines the standards and policies that guide how we work with our tenants, staff, and partners. We are committed to offering high-quality housing and support services in a way that’s fair, transparent, and respectful to everyone involved.

Equal Opportunities Policy

At Blue Waters Housing CIC, we’re all about equality. We make sure that everyone has the same opportunities, regardless of their race, gender, disability, religion, sexual orientation, or age.

• Everyone, no matter their background, should have access to our services.
• We make sure our staff gets the training to avoid discrimination.
• If any discrimination is reported, we’ll address it seriously and quickly.

Data Protection and Privacy Policy

We take your privacy seriously. Any personal information you share with us is protected and only used for its intended purpose.

• We only collect the data we need to provide housing and support services.
• Your data is kept safe and won’t be shared without your consent unless required by law.
• You can always request to access, update, or delete your personal information.

Tenant Rights and Responsibilities Policy

As a tenant, you have certain rights and responsibilities, and so do we. This ensures that everyone knows what to expect from each other.

Tenant Rights

• You have the right to live in a safe, well-maintained home.
• You have the right to privacy and quiet enjoyment of your space.
• You’re entitled to be treated fairly and without discrimination.

Tenant Responsibilities

• You should pay your rent on time and take care of your home.
• You must report any repairs or issues promptly so we can keep your home in good condition.
• You need to follow house rules and respect your neighbors.

Health and Safety Policy

Your health, safety, and well-being are our top priorities. We take the necessary steps to ensure everyone is safe in our properties.

• Regular safety checks are done, including fire alarms and gas safety.
• We have emergency procedures in place for tenants and staff.
• Our staff is trained to handle health and safety situations appropriately.

Maintenance and Repairs Policy

We want to make sure all of our properties are well-maintained. If there’s a need for repairs, we’re here to help.

• Tenants should report any maintenance or repair needs as soon as they arise.
• Emergency repairs will be dealt with as quickly as possible.
• Routine repairs will be scheduled based on urgency, and tenants will be informed of timelines.

Complaint and Feedback Policy

We want to hear from you! Feedback helps us improve, and we’ll always take complaints seriously.

• You can submit complaints in writing or via email.
• We will acknowledge your complaint within 5 working days and aim to resolve it within 20 working days.
• We investigate all complaints carefully to find a satisfactory resolution.

Rent and Payment Policy

Rent payments should be made on time so we can continue offering quality services. If you’re facing financial difficulties, let us know and we can help you find a solution.

• Rent is due on [insert date] each month and can be paid via [insert payment methods].
• If you’re struggling with payments, please reach out to us as soon as possible.
• Late payments may result in reminders, additional charges, and possible eviction proceedings in extreme cases.

Tenant Eviction Policy

We prefer to work things out, but eviction might become necessary if a tenant isn’t meeting their obligations. Here’s what you need to know.

• Eviction could happen if rent is unpaid for [insert period], or if the terms of the tenancy agreement are violated.
• We’ll always try to resolve issues before taking steps towards eviction, including offering support for tenants with financial issues.
• Tenants will receive formal notice and have a chance to appeal before eviction action is taken.

Tenancy Agreement Policy

The tenancy agreement is the formal contract between you and Blue Waters Housing CIC. It outlines everyone’s rights and responsibilities.

• You’ll be given a copy of the agreement to review and sign. We’ll explain any terms that need clarification.
• Changes to the agreement can only happen with mutual consent.
• Violating the terms of the agreement could result in penalties or even eviction.

Staff Conduct and Professionalism Policy

We expect all our staff to be professional, respectful, and ethical when interacting with tenants. This is how we maintain a positive and trustworthy relationship.

• Staff are expected to be respectful and courteous in all interactions.
• We ensure all personal information is kept confidential.
• Any complaints about staff behavior will be investigated thoroughly and addressed.

Partner and Supplier Standards Policy

We work with various partners and suppliers to maintain and improve our housing services. This policy sets the expectations for the businesses we partner with.

• Partners and suppliers should align with Blue Waters Housing CIC’s ethical standards.
• All contracts will outline clear performance expectations and compliance standards.
• We expect suppliers to provide quality goods and services that meet safety regulations.

Social Responsibility and Community Engagement Policy

We believe in making a positive impact in the community. Our commitment to social responsibility goes beyond just housing; it’s about contributing to a better environment for all.

• We support community initiatives that improve the lives of our tenants and neighbors.
• We encourage tenants to get involved in local events and projects.
• We aim to reduce our environmental impact and promote sustainable living.

Sustainability Policy

Sustainability is important to us, and we’re dedicated to reducing our environmental footprint. We want to ensure that our operations benefit the environment as much as possible.

• We focus on improving energy efficiency in properties, cutting down on waste, and promoting recycling.
• We consider environmental impacts when making decisions about new properties or upgrades.
• We educate tenants on sustainable living practices and encourage them to reduce their carbon footprint.

Conclusion

By following these standards and policies, Blue Waters Housing CIC aims to create a safe, respectful, and supportive environment for everyone involved. If you have any questions or need more information, don’t hesitate to contact us. We’re here to help!