Welcome to Blue Waters Housing CIC

We are thrilled to welcome you to your new home! At Blue Waters Housing CIC, we aim to provide a supportive, safe, and comfortable living environment for all our tenants. This guide is designed to help you settle in and understand everything you need to know about your new tenancy.

Moving In Checklist

• Keys: Ensure you’ve received all the keys and access codes for your property.
• Utilities: Register with utility providers for electricity, gas, and water. Contact us for assistance if needed.
• Council Tax: Notify your local council about your tenancy to arrange council tax payments.

Your Tenancy Responsibilities

• Rent Payments: Rent should be paid on time as per your tenancy agreement. If you face financial difficulties, contact us immediately.
• Maintenance: Take care of your home and report any damages or required repairs promptly.
• Respect: Be mindful of neighbors and avoid excessive noise or disruptive behavior.

Repairs and Maintenance

• Routine Repairs: Report non-urgent repairs using our Repair Request Form or via email.
• Emergency Repairs: For urgent issues such as water leaks, power loss, or structural damage, call our emergency number immediately.

Health and Safety Guidelines

• Fire Safety: Ensure smoke alarms are working and do not block fire exits. Familiarize yourself with the fire evacuation plan.
• Gas Safety: Report gas leaks immediately to the National Gas Emergency Helpline (0800 111 999) and then notify us.
• Electrical Safety: Avoid overloading sockets and check appliances for safety before use.

Support and Services

We offer additional support to help make your stay as smooth as possible. These include:

• Assistance with housing benefits or council tax applications
• Guidance on managing your tenancy
• Referrals to local services

Contact us to learn more about how we can support you

Moving Out

When the time comes to move out, you must:

• Provide written notice as stated in your tenancy agreement.
• Leave the property in good condition, free of personal belongings.
• Return all keys.

Feedback and Complaints

Your feedback helps us improve our services. If you have a complaint or suggestion, please contact our office. We are here to listen and assist.

Final Words

We hope you enjoy your new home. Our team is here to help you every step of the way. Please don’t hesitate to reach out if you have any questions or concerns.

Welcome to Blue Waters Housing CIC – we’re glad to have you with us!